SUMMARY
Recently, GLN CEO & President David Ashcraft sat down with Cliff Robinson, Executive VP and “Chief People Person” at Chick-fil-A. If you’ve ever wondered what it’s like to sit in a room with an experienced, high-level leader and listen to them share practical experience and wisdom, this is a great episode to dive into! Cliff discusses how the Chick-fil-A is able to place such a high value on people while simultaneously maintaining a high standard of product and customer service. Cliff also shares about the role of innovation at Chick-fil-A, and some techniques he personally leverages to maintain his effectiveness as he leads.
IN THIS EPISODE:
- How did Cliff get started at Chick-fil-A, and how did his career progress?
- How did he keep going when he encountered difficult times?
- How do you create community for 250,000 employees?
- What’s the value proposition of building community in a business?
- How does Cliff define “circles”? Is a circle comprised of similar roles, or does it transcend roles?
- How does thinking of your team as family impact employee transitions, particularly separations?
- What is Cliff’s “Three Buckets” approach to dealing with situations, and how does he use it?
- Where and how does innovation factor into Chick-fil-A?
- How does Cliff prioritize his week?
- How does he recharge?
LISTEN
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STANDOUTS AND TAKEAWAYS
- Ideally, people help the business grow, and the business helps people grow.
- People are always the most important, but you can never lose sight of the fact that the customer is giving you money for certain brand distinctives.
- There is power in offering great product and services, while at the same time remaining in the people business.
- Our world draws lines and separates people, but there’s tremendous benefit if we can bring people together in relational circles and find common ground.
- If you look at every person as bringing unique strengths and capabilities, and if you can mesh them in a team, and let people learn from each other, the business will be better.
- Anything in your life can be placed in one of three buckets: things you can control, things you cannot control, and things you can influence.
- Living in the bucket of things you cannot control results in fear and worry.
- Things that you can influence usually lie closer to someone else’s control bucket. Your role is usually to come alongside and help.
- Allow as much freedom as you can, but also be very clear on what needs to be consistent within the company.
- Leaders should prioritize knowing themselves.
LINKS MENTIONED
- Website: Chick-fil-A
- Website: Register today for the 2024 Global Leadership Summit
- Website: Global Leadership Network
THIS EPISODE SPONSORED BY:
The post Ep 141 – Chick-fil-A’s Cliff Robinson on Valuing People and Offering Excellent Products and Services appeared first on Global Leadership Network.